4 Customer Service Do's and Don'ts Everyone Should Know

Everyone has been on the receiving end of great customer service, whether it’s in person or online. These experiences can be joyful, enlightening, and even life-changing when it comes to making decisions about our interactions with other people. But what happens when things go wrong? How do you handle situations that involve poor service from companies or individuals? Here are five customer service do’s and don’ts everyone should know in order to get the most out of their business interactions – no matter what side of the desk they happen to be on.

1. Put yourself in your customers shoes 

It can be easy to get frustrated with customers, especially when they're being unreasonable. But it's important to remember that they're the ones paying your salary, so it's in your best interest to be understanding and try to make the situation right. After all, you wouldn't want to be treated poorly if you were in their position.

    2.  Always be nice 

You never know who your customer is going to be, so it's always important to smile and be professional. Even if they're angry or upset, try to be empathetic and understand where they're coming from. At the end of the day, you choose to have a good attitude, and that can make all the difference in the world.

    3.  Put others first 

Good customer service starts with putting the needs of others first. Be understanding and take the time to address their needs. Even if it takes a little longer, fixing the problem is more important than anything else.

   4.  Have a proactive response

A smile goes a long way in customer service. It sets the tone for the interaction and can be contagious, making the customer feel more at ease. Be proactive in your approach to customer service and take the initiative to help the customer without them having to ask. By being the tone setter, you can create a positive experience for the customer that will make them want to come back.